Shipping policy
Order Processing
Orders will be processed within 1-3 business days after full payment is received. Tracking numbers will be updated as soon as they become available.
Multiple packages of the same order may arrive from different fulfillment centers, or at different times depending on the availability of the item.
If the item you ordered is temporarily out of stock, you will be contacted by our customer service representative. You can choose to wait for re-stocking or cancel your order.
For orders going to Canada, please allow an extra 2-3 weeks for your package to arrive. Packages are sent out of the US by UPS, and once they reach Canada, are handed to Canada Post. Your package's tracking information will update once it clears Canadian customs.
We offer free standard shipping within the US on orders over $50, and to Canada on orders over $75 USD. Customers are responsible for paying all applicable taxes and duties.
Which warehouse will your package be shipped from?
US PLUG / USA: Shipping to USA only ( Please don't place the order from this warehouse if you're not in USA).
EU PLUG / EU MEMBER STATES: Shipping to EU member states only ( Please don't place the order from this warehouse if you're not in an EU member state).
CN: Shipping to all countries where orders can be placed.
About Customs Duty
Most of our products are stocked in US warehouses. In this case, most of the customer's orders will be shipped from the corresponding warehouses, so customers from EU member states and the US do not need to pay any customs duty. Orders from other countries will be shipped from the Shenzhen Warehouse in China, and most of the orders will incur customs duty, which is borne by the customers themselves.
However, if the products are out of stock in the US or EU countries' warehouses, we will also ship them from Shenzhen, China. In this case, customers from EU member countries need to bear the customs duty by themselves.
Don't worry, we will contact customers in advance if they need to bear the customs duty.