Shipping policy
Shipping Policy
Last Updated: July 13, 2026
At Craftphilia, we want your creative journey to start as soon as possible. All orders are fulfilled from our warehouse in the United States, so you can expect fast, reliable delivery with no surprises at checkout.
Order Processing
Orders are processed within 24 hours (1 business day) of being placed. Orders placed on weekends or U.S. public holidays will be processed on the next business day.
Once your order ships, you will receive a shipping confirmation email with a tracking number. Tracking information may take up to 24 hours to update after the label is created.
Where We Ship
We currently ship to the 48 contiguous United States.
We do not currently ship to Alaska, Hawaii, U.S. territories, P.O. Boxes, or APO/FPO addresses. Craftphilia tufting machines are shipped as large parcels via ground carriers and require a physical street address for delivery.
Canada & Europe: We are actively working on bringing Craftphilia to more regions. If you are located in Canada or Europe and would like to be notified when shipping opens in your area, contact us at support@craftphilia.com.
Shipping Rates
| Order Type | Shipping Cost |
|---|---|
| Craftphilia Automated tufting machines | FREE shipping |
| Accessories, supplies & kits — orders over $89 | FREE shipping |
| Accessories, supplies & kits — orders under $89 | Calculated at checkout |
If your order contains a Automated tufting machine, the entire order ships free.
Delivery Times
| Stage | Timeframe |
|---|---|
| Order processing | 1 business day |
| Transit time | 3–5 business days |
| Total estimated delivery | 4–6 business days |
Delivery times are estimates and begin from the date of shipment, not the date of order. Delays may occasionally occur due to carrier volume, weather, or other circumstances outside our control. If your order has not arrived within 10 business days of shipment, please contact us and we will investigate immediately.
Duties & Taxes
All applicable sales taxes are calculated at checkout. Orders shipped within the United States are not subject to any additional customs duties or import fees — the price you see at checkout is the final price you pay.
Order Changes & Address Corrections
If you need to change your shipping address or modify your order, contact us at support@craftphilia.com as soon as possible. Because orders are processed within 24 hours, we cannot guarantee changes once an order has entered fulfillment. We are not responsible for orders delivered to an incorrect address provided by the customer; if a package is returned to us as undeliverable, we will contact you to arrange reshipment (reshipping fees may apply).
Lost, Damaged, or Missing Packages
Your order is our responsibility until it safely reaches you.
- Damaged in transit: If your order arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and the damaged item(s). We will send a free replacement or issue a full refund — whichever you prefer.
- Lost in transit: If tracking shows no movement for 7 business days, or your package is confirmed lost by the carrier, we will send a free replacement or issue a full refund.
- Marked delivered but not received: Please first check with household members, neighbors, and your building's mail area. If the package still cannot be located within 48 hours, contact us and we will work with the carrier to resolve the issue.
Please do not discard the original packaging until you have confirmed your order is complete and undamaged — it is required for damage claims and returns.
Contact Us
Questions about shipping? We're here to help.
Email: support@craftphilia.com Craftphilia Limited Unit 205, Unit C, 2/F, Mong Kok, Kowloon, Hong Kong SAR
Craftphilia Limited is the operator of craftphilia.com. All orders are fulfilled from our U.S. warehouse.